PD
Premilla D

1 reviews | Active since May 2016

31 Dec 2025, 14:47

Immature, useless Vodacom Agent Jamie

A most disgusting company. From months back, I received a call from an agent from Vodacom, offering me a package for fibre. This call was unsolicited. I didn't ask for a quote. Vodacom employs brain damaged, young, arrogant staff. This young woman promised me the world. After much deliberation and the nice way in which she enticed me, we agreed to instal it with them. Then her manager phoned to explain that she is in training and made false promises to me and that I must forgive her for her mistake. I felt sorry for her and forgave her and accepted that the promises were all lies. However, I gave her a deadline by which to instal it as we were going overseas. I comp**** with whatever she asked us. We sent our 3 months bank statements and personal details. However, she suddenly landed in Hospital and couldn't take our calls. It seems like if an employee is sick, Vodacom come to a complete stop. Because that's what happened. Someone, without our consent delivered a router to my neighbours house. We left overseas and I told her to cancel our contract as the agreement was that it must be done before we leave. When we got back she insisted that we cancel our old line. I said we could not because we cannot trust that they will come and instal our new line. I cannot afford to be without internet. She became very rude and said why did i waste their time and I was not serious. She is an imbecile. If we were not serious, would we have sent our personal details and bank accounts statements. Since then no one has contacted us. I am so afraid that Vodacom staff will ***** our bank information and ***** all our money because that is the characterless woman I spoke to. She is completely out of line. Vodacom should fire her!!! I am terrified that she will rob me off all my pension money. I am a pensioner but she sounds so immature, greedy, lying, cheating and *********. VODACOM, PLEASE GIVE ME A CALL AS I HOLD YOU RESPONSIBLE FOR THE THEFT OF MY BANKING ACCOUNT DETAILS, MY PERSONAL DETAILS AND ANY LOSS I MAY INCUR!!!

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Replies (2)
Vodacom
Vodacom's reply01 Jan 2026, 07:56
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply17 Feb 2026, 14:38
Official
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

We hope that you have a good day further.