AS
Ahmed S
1 reviews | Active since Oct 2020
17 Mar 2021, 21:25
IMessage Verification Failed
I'm having a problem activating imessage on my iPhone 12 Pro and keep getting a SMS back stating "Failed to send to the **********94".
I have been in store to do a sim swop, thereafter spoke to an untrained personnel who doesn’t know anything on how to resolve this matter. We have tested other SIM cards eg MTN, Cellc, telkom and all activate without any issue.
This is now frustrating as it already racked up a bill of R50 + with constantly giving the same error message.
Please can this be resolved.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Mar 2021, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Mar 2021, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Mar 2021, 16:53Dear Ahmed Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that the iMessage issue is sorted and you can try again.
We have loaded R50 airtime onto your number. Regards Vodacom Consumer Website Team
We have loaded R50 airtime onto your number. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Mar 2021, 16:53
Official
Dear Ahmed Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that the iMessage issue is sorted and you can try again.
We have loaded R50 airtime onto your number. Regards Vodacom Consumer Website Team
We have loaded R50 airtime onto your number. Regards Vodacom Consumer Website Team
Best regards,