DW
Damian W

1 reviews | Active since Mar 2009

18 Mar 2021, 14:20

iMessage still not activating - Apple says it's the carrier.

After being insistently told by a Vodacom service consultant that my iPhone imessage activation problem was due to an Apple problem - I logged this with Apple.

Apple feedback - it's the carrier! Now this after your HelloPeter consultant insisted that I didn't know what I was talking about, Apple also asked for the "Carrier Service ID" something which the consultant once again insisted did not existed (even though Vodacom has apparently logged this with Apple.)

At this point, I feel that the consultant either **** to me, or was **** to by someone up the chain.

He did promise to send me an email about this matter - but that also did not materialise.

At this point, I'd like to technical explanation *AND* the Apple Carrier Service ID in order for Apple to help me resolve what strongly appear to be a Vodacom problem.

And while we're at it, an apology for bull-slinging me about Apple not providing reference numbers.

The original problem is linked to this HelloPeter review https://www.hellopeter.com/vodacom/reviews/iphone-imessage-activation-not-working-***

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Replies (1)
Vodacom
Vodacom's reply19 Mar 2021, 08:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team