imcopetent agents

Today i received a call from an agent by the name of Phindile from number : ********** . She wanted to give me feedback about the fault i logged . she told me that she listened to the recording on the day the agent called to offer me the migration , she said on the recording i agreed to every term the agent read to me and i asked to be sent the copy of the recording and he is now reffering to go to a store and i went to a store and they told me they cant do that they only deal with recordings to listen to he recording , how *********** . I am very angry at Vodacom and its stupid agents . i will not be taking this migration they made for another 24 months NEVER , i will not pay Vodacom for another 24months . That will NEVER HAPPEN