imcomplete order delivered

I received my order as I upgraded one of my contracts with Vodacom, as to disappointment when I opened my package I did not receive a charger with the laptop I have upgraded to, I only have the plug but not the cable that goes into the laptop. I have called them on the 30th of nov 21015 I even have a service request number: S3-9M22I-I8K05, until today I have not received anything or been given any sort of feedback about the incomplete order received.