J
Jonas
1 reviews | Active since Nov 2023
22 Aug 2025, 12:36
imcomplete order
Hi @Vodacom my online order was delivered incomplete on 06 August 2025. Despite multiple calls, the issue is unresolved and my calls are not returned. Please help. Ref 272826 #Vodacom #BadServices
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Replies (2)
Vodacom's replyOfficial
22 Aug 2025, 14:06Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2025, 14:06
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Aug 2025, 08:01Dear Jonas Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-08-25 at 08:25:51 regarding the earbuds:
The feedback is as follows:
Upon reviewing the call, it was confirmed that the agent offered the deal as a Galaxy S25 Ultra Titanium Black 256GB and a Galaxy Watch 7 44mm eSIM. The customer then inquired about an online deal that included ear buds; however, it was explained that this offer was not part of the upgrade. Contact has been made with you, and you were advised that the ear buds can be claimed directly from Samsung via the Samsung Members app.
Do note we have reached your voicemail today 2025-08-28 at 07:56:40.
Regards Vodacom Consumer Website Team
The feedback is as follows:
Upon reviewing the call, it was confirmed that the agent offered the deal as a Galaxy S25 Ultra Titanium Black 256GB and a Galaxy Watch 7 44mm eSIM. The customer then inquired about an online deal that included ear buds; however, it was explained that this offer was not part of the upgrade. Contact has been made with you, and you were advised that the ear buds can be claimed directly from Samsung via the Samsung Members app.
Do note we have reached your voicemail today 2025-08-28 at 07:56:40.
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Aug 2025, 08:01
Official
Dear Jonas Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2025-08-25 at 08:25:51 regarding the earbuds:
The feedback is as follows:
Upon reviewing the call, it was confirmed that the agent offered the deal as a Galaxy S25 Ultra Titanium Black 256GB and a Galaxy Watch 7 44mm eSIM. The customer then inquired about an online deal that included ear buds; however, it was explained that this offer was not part of the upgrade. Contact has been made with you, and you were advised that the ear buds can be claimed directly from Samsung via the Samsung Members app.
Do note we have reached your voicemail today 2025-08-28 at 07:56:40.
Regards Vodacom Consumer Website Team
The feedback is as follows:
Upon reviewing the call, it was confirmed that the agent offered the deal as a Galaxy S25 Ultra Titanium Black 256GB and a Galaxy Watch 7 44mm eSIM. The customer then inquired about an online deal that included ear buds; however, it was explained that this offer was not part of the upgrade. Contact has been made with you, and you were advised that the ear buds can be claimed directly from Samsung via the Samsung Members app.
Do note we have reached your voicemail today 2025-08-28 at 07:56:40.
Regards Vodacom Consumer Website Team
Best regards,