Imcompetent business who cannot send correct invoices

<p>i have received this interactive bill via email, i am unable to download the software onto my pc so i have always had to download my invoices in PDF format of the myvodacom website so that i can submit my claims. For the past 2 or 3 months the invoices of the site is incorrect as it shows the incorrect values. I have called the contact centre 5 times as well as email the customer service email address 2 times to request my invoices me sent to me in PDF format. A simple request like this has not been dealt with, every person you speak to says they have updated the system and then the invoices STILL get sent in the incorrect format which results in me having to call in for 10 to 20 min a time to request my invoices. Then like today, she sends the incorrect month and just drops the call to the satisfaction survey without asking if i have received the correct invoices!!!! Such pathetic service, Vodacom really require a wake up call in simple admin and customer service.......As a result of Vodacom's incompetence, i miss my claims deadline every month!</p>