IMCOMPETENCE

<p>I updgraded my phone at Vodacom Northgate Johannesburg in September 2016. I selected the package on special ie Samsung S7 edge + Sumsung Tab. With this contract the devices are paid for over 24 months.</p> <p> </p> <p>ISSUE 1 In October when the account is supposed to be activited - the data on the tablet was not activated. I was informed by the store manager that the *********** salesman ANIL loaded the incorrect contract. It ttok several engagements with the store and a full month to resolve this as they could only activiate in November. </p> <p> </p> <p>ISSUE 2 At the end of October Vodacom debit my accout for R 12 200 charging me upfront for the devices. I now have to spend time and effort resolving this. </p> <p> </p> <p>SUCH INCOMPETENCE - be very weary of the level of service from this store. </p> <p> </p> <p>It has been a painful experience with store in getting a simple upgrade. </p>