BF
Brenton F

1 reviews | Active since Feb 2012

19 Sept 2017, 20:57

Imbeciles at best

I have a Vodacom WiFi router contract taken out in 28 July 2017. My account was debted in august for the amount of R1350.00 2 Days later i attempted to log on to the internet but was flagged.I called vodacom and was told that my account was in access of R3000.00 how could this be? For 2 days i consumed this amount the agent then told me that a query would be logged which never happened a month has passed and on response.I called again and my query was escalated on the 2 September 2017.This evening 19 September 2017 i attempted to follow up and was giving very bad attitude by a idiot agent called FIX The guy is *********** this is the people they employ.I will drag this to all media platforms.

Vodacom you the worst!!!!!!!!!!!!!!!!!! Call me 076 915 3689

0
Replies (2)
Vodacom
Vodacom's reply20 Sept 2017, 06:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 Sept 2017, 12:24
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,