SD
Siyanda D
1 reviews | Active since Apr 2016
29 Aug 2017, 08:36
Imaginary billing
Well, well, well.. here we are again folks. Vodacom charging extra money (R629) and then blocking your phone.
Why are you charging an account that's been frozen and being remedied, when I was told charging would only resume after paying the balance off? The phone is now blocked but I paid this month and there was no communication from Vodacom about blocking the phone. No call. No email.
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Vodacom's replyOfficial
29 Aug 2017, 08:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Aug 2017, 08:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,