1 reviews | Active since Aug 2016
I’m upset and ready to cancel my very existing contract I have with this company.
We upgraded two contracts on Sunday 19 March 2023. Today is 26 March. The contracts we upgraded are for devices (two phones). During the upgrade (telephonic), we were asked which colours we prefer and we chose colours. On Friday 24 March we still didn’t receive our devices. So we phoned, just to find out that Vodacom doesn’t have stock in ANY colour of these two devices. It’s holiday time. We we’ve been waiting. We NEED these devices, that’s why we did the upgrades. It’s unacceptable to let me upgrade to a device contract that you Dont have any stock of. I don’t know what they can do. But I’m a customer. A customer who has 5 contracts at this company. A customer who pays every month. I need this fixed SOON. My kids NEED phones NOW. It’s unsafe for them to go anywhere and I can’t contact them.
