MH
Moniza H

1 reviews | Active since Aug 2016

26 Mar 2023, 13:33

I’m upset and ready to cancel my very existing contract I have with this company.

We upgraded two contracts on Sunday 19 March 2023. Today is 26 March. The contracts we upgraded are for devices (two phones). During the upgrade (telephonic), we were asked which colours we prefer and we chose colours. On Friday 24 March we still didn’t receive our devices. So we phoned, just to find out that Vodacom doesn’t have stock in ANY colour of these two devices. It’s holiday time. We we’ve been waiting. We NEED these devices, that’s why we did the upgrades. It’s unacceptable to let me upgrade to a device contract that you Dont have any stock of. I don’t know what they can do. But I’m a customer. A customer who has 5 contracts at this company. A customer who pays every month. I need this fixed SOON. My kids NEED phones NOW. It’s unsafe for them to go anywhere and I can’t contact them.

0
Replies (1)
Vodacom
Vodacom's reply26 Mar 2023, 16:00
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team