I'm unable to do my job because you refuse to do yours.

We moved into a new flat on 31 July. We put in a relocation request on 30 June as my boyfriend and I are both working from home. Do we have internet? NO. Matlhodi Kgosiemang put in a relocation request on the 6 July and that was the last we heard from her. I have phoned over 8 agents of which on 3 were semi-helpful (We still don't have internet) and apologetic. We eve followed up a week before we were set to move into the new flat. It's sad when one person can tarnish a whole experience.

My job is now impacted because of your lack of agility and reaction to my issue. I'm sure many others have had a similar experience. But maybe stop thinking of your clients as just another number. They are real people trying to earn a living and we pay for your service to allow us to do that. I won't recommend your fibre service to anyone.