I'm tired of Vodacom. DONT GET THEIR FIBRE. THE CUSTOMER SERVICE IS EXTREMELY POOR.

Item: Vodacom
Rating: 1
Author: Nokwanda M

It has been almost a month of no internet connection. I just called Vodacom and after waiting a while to be connected to a person my call was cut. Literally as I am typing this.

My connection is extremely slow for a 25MB upload 25MB download speed. The main Wi-Fi 2.4 connection just keeps saying "cannot connect to the network". I am beyond livid. What's worse is they close tickets as "resolved" without checking with you if it actually is resolved. I won't be paying for this ******* treatment. I want compensation and I want whoever cut my call dealt with.

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Replies (1)

Vodacom's replyOfficial

01 Apr 2023, 11:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Apr 2023, 11:15

Official