im tired of Vodacom

Item: Vodacom
Rating: 1
Author: phumzile S

i called Vodacom repairs today i spoke to Thabo she dropped the call or i dont know what happened i also spoke to tumi she was rude and also dropped the call on me,i took my phone for repairs they told me to wait for insurance to call untill today no call from insurance.i had to run around to get my phone to go through repairs you gave me hustles.i got an sms of my quotation the sms stated that i should call ALISOM i did they told me i should ignore the sms

now they telling me my phone is at Menlyn how the hell did it get there???

im running a business i dont have a phone now what should i do????

VODACOM I THINK ITS BEST IF I CANCEL MY CONTRACTS WITH YOU SINCE YOU GUYS DON'T KNOW WHAT IS CUSTOMER SERVICE

IF YOU CANT GIVE ME FEEDBACK OR FIX MY PHONE PLEASE BRING IT BACK AND CANCEL WHATEVER I HAVE WITH YOU

JOB NUMBER ; ********** 9

Helpful (0)

Replies (3)

Vodacom's replyOfficial

27 Feb 2019, 10:52

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply27 Feb 2019, 10:52

Official

Vodacom's replyOfficial

28 Feb 2019, 19:25

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team

Vodacom's reply28 Feb 2019, 19:25

Official

phumzile S's updateReviewer Update

01 Mar 2019, 10:33

I CALLED THE NUMBER 082135 NO IS WILLING TO ASSIST I SEE THAT THESE NO ONE WHO IS WILLING TO ASSIST SO IM TAKING THE MATTER TO OMBUDSMAN IM TIRED THIS IS BEEN HAPPENING FOR LONG NOW

phumzile S's update01 Mar 2019, 10:33

Reviewer Update

I CALLED THE NUMBER 082135 NO IS WILLING TO ASSIST I SEE THAT THESE NO ONE WHO IS WILLING TO ASSIST SO IM TAKING THE MATTER TO OMBUDSMAN IM TIRED THIS IS BEEN HAPPENING FOR LONG NOW