NM
Nokwanda M
1 reviews | Active since Feb 2020
30 Apr 2023, 20:19
I'm tired of Vodacom
Vodacom really is just trash. I'm literally changing this Wi-Fi company
DO NOT GET VODACOM. THEIR PROCESS OF FIXING INTERNET ISSUES IS SLOW AND THERE IS NO COMMUNICATION.
I have had broadband issues for more than a month and Im still experiencing issues. At this point I paid for internet service and I did not get the internet service. I want my money back, not credited, I want it back in my bank account. I want to cancel Vodacom. I'm honestly tired. They have affected my family's ability to work.
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Replies (3)0
Replies (3)NM
Nokwanda M's updateReviewer Update
30 Apr 2023, 21:23Imagine paying Vodacom money to provide WIRELESS INTERNET SERVICES and then when there's a problem it's your job to have to do ALL this work to try get it fixed.
It's been MORE THAN A MONTH since the Wi-Fi issues started. I live in DURBAN NORTH, there should be any network issues.
They asked me to do a speed test and this is the reply I got on Twitter:
Please be advised that your speed test has to be done from a computer that is directly connected to the router via LAN cable.
Test`s done via WIFI will not provide conclusive results as there are other factors influencing WIFI connectivity/speed.
It's been MORE THAN A MONTH since the Wi-Fi issues started. I live in DURBAN NORTH, there should be any network issues.
They asked me to do a speed test and this is the reply I got on Twitter:
Please be advised that your speed test has to be done from a computer that is directly connected to the router via LAN cable.
Test`s done via WIFI will not provide conclusive results as there are other factors influencing WIFI connectivity/speed.
NM
Nokwanda M's update30 Apr 2023, 21:23
Reviewer Update
Imagine paying Vodacom money to provide WIRELESS INTERNET SERVICES and then when there's a problem it's your job to have to do ALL this work to try get it fixed.
It's been MORE THAN A MONTH since the Wi-Fi issues started. I live in DURBAN NORTH, there should be any network issues.
They asked me to do a speed test and this is the reply I got on Twitter:
Please be advised that your speed test has to be done from a computer that is directly connected to the router via LAN cable.
Test`s done via WIFI will not provide conclusive results as there are other factors influencing WIFI connectivity/speed.
It's been MORE THAN A MONTH since the Wi-Fi issues started. I live in DURBAN NORTH, there should be any network issues.
They asked me to do a speed test and this is the reply I got on Twitter:
Please be advised that your speed test has to be done from a computer that is directly connected to the router via LAN cable.
Test`s done via WIFI will not provide conclusive results as there are other factors influencing WIFI connectivity/speed.
Vodacom's replyOfficial
01 May 2023, 07:32Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 May 2023, 07:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NM
Nokwanda M's updateReviewer Update
02 May 2023, 20:218:17pm 02/05/2023
A Vodacom agent has just dropped the line on me after I have requested for my recordings and notes left. I requested to speak to a manager and she dropped the line with me.
A Vodacom agent has just dropped the line on me after I have requested for my recordings and notes left. I requested to speak to a manager and she dropped the line with me.
NM
Nokwanda M's update02 May 2023, 20:21
Reviewer Update
8:17pm 02/05/2023
A Vodacom agent has just dropped the line on me after I have requested for my recordings and notes left. I requested to speak to a manager and she dropped the line with me.
A Vodacom agent has just dropped the line on me after I have requested for my recordings and notes left. I requested to speak to a manager and she dropped the line with me.