IM TAKING LEGAL ACTION

1stly I can't get hold of any human being that can help me here, why the hell don't you have a number that we can contact for assistance?

I have decided I'm reporting this company to The Financial Ombud. I have been trying to cancel my service for 6 months. and they just don't stop debiting me. I been treated poorly and disrespected by the staff and then begged them to cancel my subscription for months.I had been told I would be receiving a refund for the debits that wrongfully ran on my account. to make this worse, after all of this I now have a mark on my credit record stating I am in arrears? when they owe me money? how is this even possible?

6 MONTHS? AFTER SPEAKING TO EASILY OVER 10 PEOPLE? THAT IS A SURE DISPLAY OF INCOMPETENCE!

I expect them to respond to me in 24 hours or I will be taking legal action. against everyone I spoke to and this bull**** company as a whole.