JO
Justin O

1 reviews | Active since Feb 2016

23 Apr 2021, 10:46

Im sure Vodacom is a ****

I in error purchased a 1G daily data bundle instead of my usual 1G for 30 days bundle, Contacted VODACOM customer care immediately after to revers the transaction only to be told that they can not revers the transaction. I would like to know how you are able to conduct business like this, you are able to sell a product without any return or refund policy even when the transaction is in error! I have had to now spend R499 for 1 days data, I cant afford it.

I am very disappointed and would like a vodacom consultant to contact me urgently to cancel my contracts. I do not want to use your services anymore!

0
Replies (1)
Vodacom
Vodacom's reply23 Apr 2021, 13:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team