MN
MaMpangela N
1 reviews | Active since Nov 2012
19 Feb 2023, 20:57
Im still waiting for your assistance Vodacom
Vodacom responded on 14/02/2023 that they will assist with a double debit on my bank account, but this has not been so. Normally I would have cancelled both contracts with Vodacom, by now, but I cannot afford to. All I request now is a written expalnation as to why I was double debited and how this will be going forward as I am told there will still be a debit at monthend. Please write a response do not call me because I am furious as I have no groceries for the month and do not want to be rude.
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Replies (3)
Vodacom's replyOfficial
20 Feb 2023, 07:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Feb 2023, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
MaMpangela N's updateReviewer Update
22 Feb 2023, 16:57Dear Vodacom I now address my query publicly as you have stalled by saying the billing is correct and have only responded 2 days after my request for assistance.
Please respond to the specific query below.
I again request an explanation as to why the billing is correct because; according to your statement, I owed an amount of R521.26 plus a penalty fee of R100.88 which amounts to R622.14 . Why is it then an amount of R1178.12 was debited from my account? All I request is a refund of R555.27 as there have not been any prior outstanding amounts from prior months.
Regards
Please respond to the specific query below.
I again request an explanation as to why the billing is correct because; according to your statement, I owed an amount of R521.26 plus a penalty fee of R100.88 which amounts to R622.14 . Why is it then an amount of R1178.12 was debited from my account? All I request is a refund of R555.27 as there have not been any prior outstanding amounts from prior months.
Regards
MN
MaMpangela N's update22 Feb 2023, 16:57
Reviewer Update
Dear Vodacom I now address my query publicly as you have stalled by saying the billing is correct and have only responded 2 days after my request for assistance.
Please respond to the specific query below.
I again request an explanation as to why the billing is correct because; according to your statement, I owed an amount of R521.26 plus a penalty fee of R100.88 which amounts to R622.14 . Why is it then an amount of R1178.12 was debited from my account? All I request is a refund of R555.27 as there have not been any prior outstanding amounts from prior months.
Regards
Please respond to the specific query below.
I again request an explanation as to why the billing is correct because; according to your statement, I owed an amount of R521.26 plus a penalty fee of R100.88 which amounts to R622.14 . Why is it then an amount of R1178.12 was debited from my account? All I request is a refund of R555.27 as there have not been any prior outstanding amounts from prior months.
Regards
MN
MaMpangela N's updateReviewer Update
24 Feb 2023, 13:19Dear Vodacom I now address my query publicly as you have stalled by saying the billing is correct and have only responded 2 days after my request for assistance.
Please respond to the specific query below.
I again request an explanation as to why the billing is correct because; according to your statement, I owed an amount of R521.26 plus a penalty fee of R100.88 which amounts to R622.14 . Why is it then an amount of R1178.12 was debited from my account? All I request is a refund of R555.27 as there have not been any prior outstanding amounts from prior months.
Regards
Please respond to the specific query below.
I again request an explanation as to why the billing is correct because; according to your statement, I owed an amount of R521.26 plus a penalty fee of R100.88 which amounts to R622.14 . Why is it then an amount of R1178.12 was debited from my account? All I request is a refund of R555.27 as there have not been any prior outstanding amounts from prior months.
Regards
MN
MaMpangela N's update24 Feb 2023, 13:19
Reviewer Update
Dear Vodacom I now address my query publicly as you have stalled by saying the billing is correct and have only responded 2 days after my request for assistance.
Please respond to the specific query below.
I again request an explanation as to why the billing is correct because; according to your statement, I owed an amount of R521.26 plus a penalty fee of R100.88 which amounts to R622.14 . Why is it then an amount of R1178.12 was debited from my account? All I request is a refund of R555.27 as there have not been any prior outstanding amounts from prior months.
Regards
Please respond to the specific query below.
I again request an explanation as to why the billing is correct because; according to your statement, I owed an amount of R521.26 plus a penalty fee of R100.88 which amounts to R622.14 . Why is it then an amount of R1178.12 was debited from my account? All I request is a refund of R555.27 as there have not been any prior outstanding amounts from prior months.
Regards