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markwjvr M

1 reviews | Active since Sept 2011

20 Nov 2025, 13:46

I'm so tired of Vodacom, and my hell of a three year journey only started with them now

I'm so tired of Vodacom, and my hell of a three year journey only started with them now. Please refer to my previous messages also. Poor or no communication regarding a new contract, little to no information about the DebiCheck (instructions to do it via ATM not your banking app). Latest...the router stopped working. Did a hard reset, took the sim out, back in. Nothing. Phoned the 082135 number, and got advised to do the following. Apparently two weeks ago Vodacom changed routers and mine is now "outdated" and I need to buy a new one ON MY EXPENSE and activate it. This nightmare of a contract is not even three weeks old and I'm advised to get a new router? At my expense? How does this work? Vodacom Im begging you to take this router and PlayStation back. Your service is really bad. Not even to speak about your app. I'm done. I've had it.

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Replies (2)
Vodacom
Vodacom's reply21 Nov 2025, 07:55
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
mM
markwjvr M's update21 Nov 2025, 10:36
Reviewer Update
Thank you for the assistance. I'm actually a bit red faced of embarrassment. I guess this was a big learning curve for me. Im still a bit between two places with the service received from the online team. Anyhow, thank you for the assistance.