I'm so disappointed with Vodacom

I am writing to express my disappointment and concern regarding the cancellation of my contract with Vodacom. Despite requesting a quotation for early cancellation and paying the required amount, I have been informed that there is still an outstanding balance on the other devices.

I had a one contract that comes with the package of 2 devices, and I requested to cancel the contract. I paid the amount and attached all necessary documents as requested. However, I was surprised to find out that there is still an outstanding balance on the other devices. I am unclear whether I need to continue paying for these devices monthly.

I had explicitly asked your representatives several times if making the payment would close my contract for all devices. I was assured that it would. However, the current situation suggests otherwise.

The phone number associated with one of the devices is ***. I request clarification on the following:

- What does the outstanding balance mean? - Do I still need to pay for the other devices monthly? - Have both devices been paid off, or only one?

I would appreciate it if you could investigate this matter urgently and provide a clear explanation. I am concerned about the misunderstanding and the potential financial implications.