I'm so confused!

I made a claim last month on my vodacom contract and I got a new phone from Vodacom Festival Mall a Huawei y7a dual Sim. My 1st issue is I had suspended my number since I lost my phone I then did a Sim swap only to find that my number is still suspended I called the call center and i was told I have to do another Sim swap and pay for it again HOW???? Number 2 the phone I got is a dual Sim I was told ill be able to use both ports but now I can't when I call the store I can't get through to them. G