TN
Tsakani N

1 reviews | Active since Feb 2017

01 Apr 2017, 17:34

IM SHOCKED....UNKNOWN DEDUCTION

<p>I am currently busy with getting a contract with Vodacom (Data contract on my existing prepaid number). today 01/04/2017 during the day, my bank noticed me that there is a new debit order from Vodacom of amount R114.00 Ref. Vodacom ********** 288I ********** on the 31/03/2017.</p> <p>I am shocked about this... maybe some one nedd to explain very well. </p> <p>Yes i am busy with a new data contract and i have not yet received data in my phone and we have not finalised anything. my bank account was on minus before their deduction and now the bank is going to charge me for transactions that went through without money in my card.</p> <p>During contract process i agreed with them to deduct on the 15th of every month when the contract pass, so why the deduction now and for what reason and not informed about this?????????????????????????</p> <p>come on Vodacom, Please pay me all the charges the bank is going to charge on my account.</p> <p>CHECK YOUR RECORDS WELL AND FIX THIS PROBLEM.</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply02 Apr 2017, 09:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

TN
Tsakani N's update11 Jul 2017, 09:11
Reviewer Update

Good day

I remember ingaging with some consultants on my issue above, but till today i do not have a proof of the refund of my mney for the service i did not use and it was returned to vodacom.

vodacom please refund me my money. why empty promises?