I'm paying R599 to stay on hours calls with ***

Ever since I have subscribed the fibre at my home August 2021, it has been working well until recently. I have phoned several times trying to get my unstable internet sorted out. To date, no technician has been sent but the telephone support does confirm instability of my network. On my past incident SR*** i requested a technician and a backup data and Was promised delivery between 3 to 5 days. This is day 10, none of these have been done as promised and Im told the ticket has been resolved. Just got off the call again with Ncediswa SR*** SR*** But I still don't have internet. She advised that it may take 24 to 48 hours for the support team to connect remotely and if they fail, they will then send a technician. Here lies my grievance, in these 2 days that I must wait for Vodacom to sort this matter out, am i expected to pay for a service i am not getting? I just added R49 to the already R599 as backup internet. Which means I have 2 internet data plans, it is ridiculous.