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Chesna H
1 reviews | Active since Mar 2013
28 Dec 2020, 12:07
IM PAYING FOR INSURANCE I DID NOT ASK FOR
I am currently on the line with Vodacom the 3rd time about my account being in arrears, I am waiting 13 minutes already as the lady just dissapeared! VODACOM activated insurance on my account without my permission, I must pay R400 extra every month and no one has done anything after a lady sent an email out that I need to be credited for the month of October. No one is doing anything and It is absolutely poor pathetic service that Vodacom charges people for things never asked for, knowing very well money is tight in Covid-19 times. I WANT ANSWERS AND TO BE COMPENSATED FOR MY TIME AND STRESS!!!!!
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Vodacom's replyOfficial
28 Dec 2020, 12:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Dec 2020, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Chesna H's updateReviewer Update
12 Jan 2021, 10:02Good Day , NO ONE called me from Vodacom, I phoned them again today 12-01-2021 and they told me I will only get my money end of FEB. I PUT IN MY COMPLAINT EARLY DECEMBER ONLY TO GET THIS INFO NOW?????? THIS IS RIDICULOUS? I WANT MY CASH MONEY IMMEDIATELY WITH INTEREST FROM THE TIME THEY HAVE TAKEN TO SORT THIS OUT AND ME HAVING TO CALL THEIR LAZY ATTITUDES. WITH THAT SAID, VODACOM YOU CAN CANCEL MY CONTRACT ONCE MY 2 YEAR TERM IS DONE. THEY BREACHED MY CONTRACT BY ADDING A SERVICE WTHOUT MY PERMISSION AND THIS IS BEYOND REPAIR.
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Chesna H's update12 Jan 2021, 10:02
Reviewer Update
Good Day , NO ONE called me from Vodacom, I phoned them again today 12-01-2021 and they told me I will only get my money end of FEB. I PUT IN MY COMPLAINT EARLY DECEMBER ONLY TO GET THIS INFO NOW?????? THIS IS RIDICULOUS? I WANT MY CASH MONEY IMMEDIATELY WITH INTEREST FROM THE TIME THEY HAVE TAKEN TO SORT THIS OUT AND ME HAVING TO CALL THEIR LAZY ATTITUDES. WITH THAT SAID, VODACOM YOU CAN CANCEL MY CONTRACT ONCE MY 2 YEAR TERM IS DONE. THEY BREACHED MY CONTRACT BY ADDING A SERVICE WTHOUT MY PERMISSION AND THIS IS BEYOND REPAIR.