I'm not huppy with upgrade service of vodacom because we do have a router that was uncomplete

Item: Vodacom
Rating: 1
Author: machelt S

I'm not huppy with upgrade service of vodacom because we do have a router that was uncomplete. Vodacom picked up the router that's uncompete ref nr:Col***6. Now I must wait for a month before they send new router. Pay for service that I can't use.Did ask to speak to Department manager no reply

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Replies (1)

Vodacom's replyOfficial

05 Aug 2024, 12:52

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 Aug 2024, 12:52

Official