I'm losing all confidence in Vodacom..
I'm losing all confidence in Vodacom..
Again - I upgraded to a different "package" with lots of benifits and it turned out to be a misleading invitation into a nightmare contract..
On the the 1st of this month half the amount was allocated to my contract.. I then buy a 5GB data bundle and 250 Voice Minutes out of whats been allocated.
This time round I could only purchase data and the rest has vanished into thin air.. This is a big concern.. I spoke to two guys via the help center and just hit another deadend.. So the solutions department was my next option, but I could even state my problem as there was 200 odd faults in the cue... (No answer)So I have a reference of 1- ********** ********** since 09:17 yesterday..
The helpful call center assistant said 5-24hours turn around time.. So NO solutions as yet. This is ridiculous!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Mr Moss,
I do apologise for the delay in response.
As discussed, you advised your query has been addressed and resolved.
Regards,
UW
Dear Mr Moss,
I do apologise for the delay in response.
As discussed, you advised your query has been addressed and resolved.
Regards,
UW