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RM
Refilwe M

1 reviews | Active since Mar 2021

28 Oct 2023, 09:39

Im honestly 😡

I don’t what is wrong with Vodacom honestly I am trying to contact them for cancellation and it keeps saying my ID number is invalid however this is the ID number they have on record. I spoke to some guy who I wanted to cancel with he blatantly refused to cancel my contract which is ending November which will means if I don’t cancel I would have to continue paying.

0
Replies (4)
Vodacom
Vodacom's reply28 Oct 2023, 10:37
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 Oct 2023, 10:41
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply31 Oct 2023, 09:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. RegardsVodacom Consumer Website Team

Best regards,

RM
Refilwe M's update02 Nov 2023, 14:00
Reviewer Update
You guys never cease to amaze me I took an upgrade with a home router said I have and was never explained the pocket one isn’t going to work with the new upgrade I’m sitting with a SIM card that isn’t working that I paid for your service is honestly pathetic I don’t want to lie, reverse that upgrade and get me back to my old plan as per my request cancel the whole thing as it’s ending.