I'm highly disappointed with Vodacom

Item: Vodacom
Rating: 1
Author: maina S

I'm highly disappointed with Vodacom. I ordered a router from them and received it on the 14th of November. On the 16th of November they debited my bank account for the contract. The router never worked and I took it to Vodacom shop on the 16th and they checked it and also confirmed that it wasn't working. To date I have not received the router back and I keep being told that it's with the technicians. This is a 24 month contract that I signed up for but I have no joy.

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Replies (1)

Vodacom's replyOfficial

29 Nov 2022, 07:51

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply29 Nov 2022, 07:51

Official