lB
layla B

1 reviews | Active since Nov 2016

14 Apr 2019, 16:57

I'm going to sue you to

Quite frankly I'm sick and tired of having to come back to hello Peter and it only for one company. What the hell does vodacom think money grows on trees. When I sign a 2 yr contract it's for a certain package so why the hell would u feel the need to change my packages. I am a loyal customer have been for years but the way I feel I want to take all my business away. I have 5 contracts with u idiots. And all 5 packages have changed. My initial contracts I have line rental, 165, 120, 60, 120 &, and 150. The 150 line is ended June thank God for that. But now all these lines have changed to 125, 175, 65, 125 &, 160 for what reason u probably thought I was one of those stupid customers who never checks there statements and u feel u can just change my rentals without notification or even asking for my permission. To top it off u change the rentals charge me for it and I don't even get that amount of airtime. I want my lines to go back to what it was u have no right to increase **** without any consent. Oh and another thing my upgrade from last month I'm getting 10gb data for the next 6 months. But the airtime gets used instead of the data. So why do u rob people now I understand why vodacom is being sued because u just do whatever the hell u want with peoples money.

0
Replies (2)
Vodacom
Vodacom's reply15 Apr 2019, 07:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply15 Apr 2019, 09:49
Official
Dear Customer, 
  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 
Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also,  notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
 
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848

https://www.vodacom.co.za/vodacom/terms/pricing-guide/  
 
Regards, 
Vodacom Consumer Website Team