CS
Cassie S

1 reviews | Active since Feb 2010

04 Dec 2017, 18:56

I'm Going to refuse to pay - IT DOESN'T HELP TO COMPLAIN ON HELLOPETER.COM anymore

I complained so many times about Vodacom who just keeps on billing me incorrectly, HERE ON HELLOPETER.COM - BUT IT APPEARS IT DOESN'T HELP . AGAIN: I downgraded on 5 September 2017 to Smart TopUp S. I was given Smart TopUp S for R 159.00 as well as 1 Gig promotional data for 1 year and FREE caller ID as was indicated to me by Oscar on 17 October 2017 (ref no: 1- ********** ********** )

But again they billed me again R 279.00 for the Smart Top Up S and R 249.00 for the Promotional My Gig 1 and R 9.50 for the Caller ID.

I'M GOING TO CANCEL MY DEBIT ORDER TO VODACOM ON WEDNESDAY 6 DECEMBER AND WILL ONLY ACTIVATE MY PAYMENT WHEN VODACOM SORTED OUT THIS PATHETIC HANDLING OF MY ACCOUNT. I'M SURE A COURT WILL RULE IN MY FAVOUR.

PATHETIC, PATHETIC, PATHETIC, PATHETIC, PATHETIC, PATHETIC, PATHETIC!!

0
Replies (2)
CS
Cassie S's update04 Dec 2017, 19:59
Reviewer Update
If this is what they do to a client who were one of their first subscribers/clients - sorry if you display this kind of loyalty to a client who were loyal to you since day one - I'm going to move to another service provider.
Vodacom
Vodacom's reply05 Dec 2017, 06:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team