LF
Lynne F

1 reviews | Active since Sept 2009

30 Apr 2019, 15:10

I'm going to be without a phone for about a month? Damage my business somewhat?

I am so upset. I dropped my phone and cracked it and now a purple and black stain is creeping across my phone slowly but steadily since yesterday. Nearly half my phone is already covered and I can barely see anything.

This is a huge problem - I work online and I use my phone continuously throughout the day. I cannot not have a fully working phone.

I now hear the following: 1) If I send my phone for repairs it will take at least 3 weeks!!! 2) If I send my phone in I can get a replacement phone which will be much slower - I will be able to use it but it won't come close to doing the same job 3) Even if I could get a shoddy phone to use in the interim there are NONE available at Langebaan. 4) There may be a phone available in about 10 days.... but I have no fully working phone in that time?

This means it will be well over a month before I am able to get a fully functioning phone?

I pay my phone bill every month and I pay my insurance every month yet my business will be damaged by the fact that I will have no phone for about a month?

0
Replies (3)
Vodacom
Vodacom's reply30 Apr 2019, 15:58
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply30 Apr 2019, 16:42
Official
 
Dear Lynnne 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience. 

Have a great day further. 

Vodacom Consumer Website Team 

LF
Lynne F's update30 Apr 2019, 16:49
Reviewer Update
Honestly your response was sorely lacking in anything other than confirm that the above is correct. If there is no replacement phone available its just tough tacky and yes it could take 3 weeks for a phone to be repaired. I wonder why you never wrote your response here, other than just say you responded. Your response was not satisfactory and I was informed there is nothing that I can do about it. Nothing I do can produce results - ie SERVICE