Im getting tired of Vodacom and bad service

Hi<br> <br> Im really getting tired of having to complain everytime with vodacom to get service. This time the service request reference is S3-8BW12-2H8TX. <br> <br> For the past 3 months you have been deducting exobitent fees from my account , this now includes end of August which was deducted yesterday and i have been trying to investigate why and where the problem is. Because its either there is a problem some where that needs to be solved or you are now ridiculously expensive <br> <br> I have even sent 2 more e-mails after this call was logged on the 28th July to follow up and no response. Clearly you don't value me enough as you client to help me solve this problem or even atleast come back to me. Ive been loyal to vodacom for more than 15 years now and maybe its not time i move all my contracts and my families to the service provider that is going to give us better service because this is all ridiculous, and i cant keep compaining to get service from you guys