I’m getting my authority involved

I wanted to you to that I have now come to a point I taking things to the authorities to deal with you people for not only providing false information but the inconvenience that you have cost me you open a case make wait for 3 weeks and close it without informing me what’s the verdict we shall meet in court if means going that I am be black but it doesn’t mean that I’m stupid or don’t know my rights With agent that who no care about customers need