I'm gatvol of Vodacom Fiber

Good day

I'm really disappointed with Vodacom Fibre services. If I did not know any better, I'd say they are running a **** syndicate. December 2025, I phoned their call center and asked for my line to be upgraded from 20/10mbps to 30/30 as was the current available package as an entry.

I agreed. This went on without problem until the 25th March 2026 when They bill me via debit order, I get billed R2070 instead of the normal R500. I called and got told I have 2 lines in my name and they cant refund my money immediately, it will take minimum 2 weeks. I reversed the transaction with my bank and paid the normal amount to them manually (R450-500).

On the 7th of April 2026 I had my line deleted by their consultants and to date I have no Internet in my house, to top it all off. I also have a R408 invoice billed to my name for something I do not even have. I wish I had another service provider who can assist me here because I'm tired of dealing with them.

They then called and offered me a new line 30/30 from the 8th of April 2026, to date they haven't come to my house to activate that. They keep saying this is on a vetting stage.

Well, done and thanks for the great service, Vodacom.