I'm frustrated I can't work from home

My internet is not connecting since Wednesday the 26 November 2025 and I contacted vodacom on the 28 November 2035 advising them that I can't connecting and advised me that I must wait 24 to 48 hours. They sent a sms on Sunday 30 November 2025 advising that they know that they are still investigating. Today it's Wednesday nothing is happening no one is updating me. I called them today the 3 December 2025 and I spoke to Paul who advised me that he will check what is the delay which I don't know how long will take. Can somebody advise what is the delay to send the technicians to check my fibre because it's been a week now without connection and I'm paying every month.