Im fedup with vodacom

I dont even have the words to describe how fedup im with vodacom.

I bought a Samsung Galaxy J7 Pro at vodacom in the mayville mall. I had the phone for a month and the screen turned purple. I gave it in the 5th of October. Every time when i go there to find out about my phone there is a different story. I have been waiting for 3 weeks now. They send my phone back on Wednesday without fixing or replacing my phone and they said no they have to send it back again. When I got home and opened my phone the screen was even wors , were it had a small purple smudge , now its bigger and even black. Now I have to pay for a phone I dont have and my data and everything is going to expire. And in the meantime Im without a phone.

So on Saturday the 28th of October i went and gave in my phone myself at vodacare repairs. They told me they will call me on monday to tell me whats wrong woth the phone . They didnt call me . I phone them to today to ask how far is my phone, they told me they send it for a insurance claim I must phone them , then they tell me i dont have insurance its decline . I asked the lady whats wrong with my phone , she told me my speakers doesnt work and the screen and a list of other stuff.

There was nothing wrong with my phone when I gave it in for repairs exept for the purple smudge on the screen .So I want my phone fixed or I want a new phone becuase for a month now I didnt have a phone it was between vodacom and vodacare so however broke my phone that way will pay for it.

And I will take this to the Consumer Counsil if I dont get my phone fixed or a new phone . I cant go on like this .