I’m experiencing a p...

I’m experiencing a problem with my Wi-Fi m suppose to pay R450/pm on the month of 25th each month so 2 days back the router went off it only has 2blue lights I then went to Vodacom today o was told to pay 200 + amount which is in arrears now m confused that where is this amount coming from and it was not even the due pay o was the told to pay the usual amount which is R450 which I did but the router is still not working my refference number is ***my identity number is ***3****5