kM
khumbuzile M

1 reviews | Active since Mar 2010

24 Oct 2016, 16:14

Im Disgusted with Vodacom

<p>i am done complaining, i will send my query to the relevant departments. NCA, Ombudsman. being debited for something that i do not even own is really ***. when you call in they transfer you to all the departments. TCF does not exist in Vodacom, we shall see what CPA can do with this regards. if you all want to be fined and i lose only that R250, then so be it. On the 30th Aug, i had asked for all of you to cancel my contract to upgrade, but you all didnt do that. gave me the upgrade which you all failed to activate my phone, sent it back. but guess what, you still billed me for a phone that i dont even have with me. This is a count down.......... </p>

0
Replies (2)
Vodacom
Vodacom's reply25 Oct 2016, 07:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

kM
khumbuzile M's update14 Nov 2016, 09:55
Reviewer Update

two weeks and still nothing. and vodacom has not actioned anything. i want my money today if nothing is deposited, im going ahead with all the financial service board to escalate this matter