Im disgusted
<p>I moved from autopage to vodacom in march . I paid my bill for R657 and i was with vodacom for a week and they decided to cancel my contract. They charged me a whole month for the service i never used. Cz their *********** staff couldn't do a sim swap or get me a replacement from insurance. Autopage took 2 xR657 and vodacom took 3x180 of my account in May. They cant explain what it was for. They say its my March's bill that i have pay both companies. If i ask for them to give me the allowance im paying for. They another foolish explanation as to why im not entitled to it. I had my budget and they have taken me off it. They make me sick. They customer service is beyond appauling. I hate them im moving to Telkom. Why on earth am i paying u R1800 when i dont even have a contract. They are *******. I wouldn't recommend anyone to set up direct debit with vodacom. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I got the response from Lesley Abels and he said he was going to clear the R548 or give me allowances. I chose to get my money back . And he advised me to reverse the funds from my end. But i cant cz Vodacom smartly did a debit transfer which is irreversible by banks. I called 111 to ask thrm for the reversal , and they want to explain starting from March again. Can someone please help me. I am furiated i cant be asked to deal with this nomore. Please do the reversal on your end. And leave notes on my account cz there is no uniformity i hate 111 number been calling it since March and that got me nowhere.
I got the response from Lesley Abels and he said he was going to clear the R548 or give me allowances. I chose to get my money back . And he advised me to reverse the funds from my end. But i cant cz Vodacom smartly did a debit transfer which is irreversible by banks. I called 111 to ask thrm for the reversal , and they want to explain starting from March again. Can someone please help me. I am furiated i cant be asked to deal with this nomore. Please do the reversal on your end. And leave notes on my account cz there is no uniformity i hate 111 number been calling it since March and that got me nowhere.