LvRvO
Leon van Rheede van Oudtshoorn

1 reviews | Active since Jul 2018

26 Jul 2018, 08:18

I'm disappointed hellopeter does not allow a rating of ZERO, reserved for vodacom

I had 2 numbers with you ( hopefully not for long)

They have a combined monthly amount of R 590.48 without the possibility of going over that.

Now you want to ***** R870 at the end of july.... HOW?

Also please note one of those contracts you said you are canceling and refunding back to February as I never wanted the upgrade you processed. (call center unasked, unwanted, unapproved upgrade)

Thus, I'm now going to cancel both contracts and actively make work to tell everyone I know what a unprofessional, *********** circus you are.

Just realize, I WAS a 20 year client of yours. Clearly you have NO idea how to even spell customer service and rewarding loyalty.

Well done

0
Replies (1)
Vodacom
Vodacom's reply26 Jul 2018, 08:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team