I'm blacklisted due to poor or *********** administration

My love please assist, I can't figure out this hello Peter thing. I want to complain about Vodacom. This is the right up.

Hello Peter, I have long standing quiry with Vodacom. They have black listed me on failure to make payments for 1gig data of my iPad that reported ******. During reporting a ****** iPad to Vodacom I asked Vodacom agent to discontinue with the month to month data that was being provided to my ****** iPad. The biggest challenge that I'm facing now is that I cannot get credit due to this poor administration administration by Vodacom agents. I'm already missed two business opportunities due to this poor administration. So I don't I understand why Vodacom blacklisted me without consulting me, without looking at the cancellation that was reported, and without considering that I had a month to month contract with them. This case has been dragging since April. I was told by one of the Vodacom agents that an investigation was going to be done. Up until this day I'm still waiting for the outcome. on the 12th of June 2019 I called again to find out progress of my case, Khethiwe Tshabalala gave me a case number (***) and told me that I would be contacted in 3-5 working days. It's almost three months later now and I'm still waiting for the outcome of the investigation. I want my name to be cleared, since I don't owe Vodacom anything.