I’m being over charged after doing contract of ownership on my account even after fee was agreed and and signed for.

I am absolutely furious with the service received from Vodacom

I recently requested to do a change of ownership on the contract which was under my dads name, I upgraded my contract on the 20th month and Vodacom gave me a settlement figure of what I would owe for my previous contract which was R649 extra per month on the new one.

Instead of being billed the correct amount I was charged R462 extra !! I paid all the admin fees of R105 etc and I was informed that I just have to pay my debit order plus my new contract amount.

I am completely and utterly disgusted with this service had I known I will be charged so much I wouldn’t have upgraded my contract and yet we are forced to take these as Vodacom wants to rob their customers and trick them into taking new contracts.

I am so furious as I had called to make sure of the change and everything goes smoothly and I was always assured that I won’t be overcharged and my settlement amount is R649 per month plus my new contract price for 4 months which I have in writing!!!

Please help me on a way forward

Regards Abdullah