Hellopeter
Share Your Experience
EF
Elizabeth F

1 reviews | Active since Nov 2010

14 Mar 2018, 13:17

I'm being billed for insurance that was cancelled

I cancelled my handset insurance in December, and for January I did not pay for it. Then in February they billed me again for it. I called and they confirmed that it was a mistake on Vodacom's side, that they will cancel it and refund me the amount I paid. Now in March again they are billing me for it. I want this sorted and refunded, and I want an apology letter for this.

0
Replies (4)
Vodacom
Vodacom's reply14 Mar 2018, 13:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

EF
Elizabeth F's update29 Mar 2018, 12:34
Reviewer Update
I'm still waiting for someone to call me. Let me know what you consider 'due course' for getting in contact with me. Unless it was one of your agents that called, and then dropped the call as soon as I answered. Too scared to speak to me?! How many more months are you going to charge me for insurance that was cancelled. I want my money back!
EF
Elizabeth F's update03 Apr 2018, 22:28
Reviewer Update
Still waiting for a response.
EF
Elizabeth F's update03 Apr 2018, 22:41
Reviewer Update
Please let me know how long you plan on charging me, so I can claim.