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LW
Lincoln W

1 reviews | Active since Dec 2010

18 Mar 2019, 14:52

I'm begging you Vodacom please cancel my contract and remove your line

I cancelled my Fibre on the 1st February 2019, and Vodacom has still not actioned the request i cannot connect to MWEB as they need Vodacom to cancel my line first. I'm being held hostage and ill approach the OMBUDSMAN and claim interest from Vodacom Thomas and Ziyanda from the call centre said that only the backoffice can do it and they cant provide me with timelines. This is after Vodacom took more than 6 months to install Fibre in the first place. See the timeline for my references SR190 ********** 75, and SO180 ********** 35. If i dont get a resolution soon i will raise this with The OMBUDSMAN and ICASA

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Replies (3)
Vodacom
Vodacom's reply18 Mar 2019, 15:59
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team 
LW
Lincoln W's update19 Mar 2019, 07:41
Reviewer Update
So i got a call yesterday and the reason my query has not been dealt for 49days is because the consultant who was assigned to it was on leave, really Vodacom? I am being subjected to your staffs leave schedules...ABSOLUTELY RIDICULOUS THAT'S WHY I'M CANCELLING MY CONTRACT WITH YOU
LW
Lincoln W's update20 Mar 2019, 14:52
Reviewer Update
So I got a call from the Vodacom HelloPeter team confirming that the cancellation has been done, SADV on the other hand have not received anything