CD
Carla D

1 reviews | Active since Sept 2016

20 Dec 2018, 07:48

I'm at my wits end!!!!!!!!!!!!!

I no longer know what to do.

I have had numerous people from Vodacom call me and still I do get any results. My last communication was on Friday the 14th a lady called Thandeka and she promised me she would get back to me on Tuesday the 18th as Monday was a public holiday.

I am still waiting. I was promised something when renewing my contract and that promise is not being met.

There are recordings etc. I do not have a reference number. My contract renewal was done with Josef on ********** I have spoken to a Numsa, Aswin, Josef then again Josef then Thandeka and still nothing is resolved and no one gets back to me.

Please I need to sort this out as I have been quering this since 26/11/2018

0
Replies (1)
Vodacom
Vodacom's reply20 Dec 2018, 08:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team