CD
Carla D
1 reviews | Active since Sept 2016
20 Dec 2018, 07:48
I'm at my wits end!!!!!!!!!!!!!
I no longer know what to do.
I have had numerous people from Vodacom call me and still I do get any results. My last communication was on Friday the 14th a lady called Thandeka and she promised me she would get back to me on Tuesday the 18th as Monday was a public holiday.
I am still waiting. I was promised something when renewing my contract and that promise is not being met.
There are recordings etc. I do not have a reference number. My contract renewal was done with Josef on ********** I have spoken to a Numsa, Aswin, Josef then again Josef then Thandeka and still nothing is resolved and no one gets back to me.
Please I need to sort this out as I have been quering this since 26/11/2018
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
20 Dec 2018, 08:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Dec 2018, 08:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
