I'm annoyed with you VODACOM

I am really unhappy with the service from your Jabulani Mall. They've sent us from pillar to post and all we wanted was to get my sons tablet repaired.

10 March - Went to branch and gave them the phone to look at. No contact from then until we went to the store. 29 March - Went b ack to store since there was no communication and found out that it was never booked for repairs, even after we told them we had insurance. Cool, phone goes and the rude lady at the store c alls us to tell us that the phone needs a screen replacement. Today - Went back to the store and they tell us the phone is beyond repair and Vodacom insurance won't cover it.

I just don't understand and I just need to understand why it has to take so long and so much effort to get a phone that's still under contract fixed!!!!!!!!!

My son uses that phone for school, it's been a major inconvenience for me and him. If it can't be fixed, then tell me what's the excess, like where is the communication!!!!!!!!!!!!