AA
Alfred A
1 reviews | Active since Apr 2025
29 Apr 2025, 15:11
I’m a long-time customer writing to urgently request the reinstatement of my deactivated number
I’m a long-time customer writing to urgently request the reinstatement of my deactivated number. I’ve been abroad for work and discovered after 3 months that my number was deleted due to inactivity. I wasn’t aware of this policy and have since tried repeatedly to recover it, with no success. This number is vital—linked to all my banking apps, email, work, and school accounts. It has not been reassigned, yet I’m still being denied access despite offering to provide full verification and to pay any penalties. Why do we RICA if it doesn’t protect us in cases like this? I need my number back and kindly request your assistance.
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Replies (1)Vodacom's replyOfficial
30 Apr 2025, 07:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Apr 2025, 07:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
