MA
Mario A

1 reviews | Active since Aug 2011

18 Mar 2021, 08:27

Iltreated and No communication

I called the 082 178 44 and spoke to Shahifta at 2021-03-18 08h05 and while i was explaining to her the application i have done on the website she spoke over me and then hang up the phone after i had to hold on to speak to a consultant which resulted in me to call back and speak to a consultant and explain again.

The second frustration is that i have done an application for a contract on the 16th March online for a A31 + Watch which showed available on the website. I had to follow up to find out whats happening with the order to hear that the device is discontinued and no longer available. No contact was made to myself from Vodacom to advise this while im under the impression that ill be getting the cellphone device and watch in the coming week. Im really dissapointed in the level of service received from Vodacom

0
Replies (1)
Vodacom
Vodacom's reply18 Mar 2021, 10:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team