MV
Mark V

1 reviews | Active since Mar 2009

14 Sept 2016, 15:18

Illogical service

<p>My cellphone does not receive MMS. I called 111 (a barrage of sales talk). Spoke to a consultant eventually (background noise too high). She spoke English badly (Had to repeat everything). Said she's send me info. I receive said info in ?MMS format ("Message cannot be displayed" - which is why I was complaining in the first place) So I call again. And get cut off. Ineffective; got that, Vodacom? You're perfect until I have a problem.</p>

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Replies (1)
Vodacom
Vodacom's reply15 Sept 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team