1 reviews | Active since Aug 2010

31 Jul 2016, 16:16

illigal deductions

<p>There is an amount of R30 for premium sms on my CURRENT account. I contacted vodacom support and the guy said they can do nothing about it. I did not send any premium sms messages nor did I subscribe to any and now I have to pay it. Why can Vodacom just get away with this? And vodacom, I am leaving the country for a month tonight so you cannot get hold of me by phone. Please use email. That is if you actually going to do something about it. I cannot believe this guy on the phone just told me sorry but you just have to watch what you do. Really? </p>

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2016, 05:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team